In a wide ranging report looking at the carer needs across Australia, PwC Australia published Reimagine Care Workforce Solutions in October 2022.
Re Aged Care spoke with Kerryn Dillon, Director Ageing and Reablement and Health Workforce at PwC Australia about the community care sectors of aged care, disability care and childcare the report covers.
Kerryn references some of the demands on community care workers:
- 22% of the 5.7 million aged over 60 in Australia access aged care services
- 10% of the 1 in 6 people living with a disability access specialised disability services through the NDIS
- 1.3 million of the 1.6 million children in Australia aged under 5 access child care services
Kerryn states there is a significant overlap in the duties performed across the segments and the demand will continue to grow. There are 4 key challenges that she talks about
- Demand increasing due to population growth, the ageing population, growth of NDIS
- Ageing workforce across domains such as nursing and aged care, further compounded by the same rate not entering the workforce
- Limited training for the existing workforce and focus on compliance rather than best practice
- Poor value proposition making it difficult to attract new workers
Frances McMurtrie, Senior Management from Strategy&, a division of PwC Australia speaks about the work Strategy& has done in the report on applying a demand and supply model to the care workforce shortage issues.
Frances talks about the factors and levers that determine the supply of workers, especially the key factor of motivation in performing a care worker role. The analysis includes the care worker pipeline or funnel that approximates (using ABS, Aged Care Workforce Census and NDIS National Workforce Plans) that of the 13 million Australian making up the total labour force, there are less than 1 million who are interested, trained and delivering care roles.
In researching the drop off from a pool of 13 million to 1 million, most investment is going into the “narrow-end” for training and recruitment. Research has shown there is a lack of investment in the motivation supply factor, in closer proximity to the total labour force of 13 million (and even at the top of the funnel where the working age population is at 16 million).
As Frances points out, current communication strategies on attracting care workers are focusing on the existing value proposition of being a care worker – primarily on altruism.
Reimagining care workforce solutions forms PwC Australia and Strategy&’s assessment on fiscal policy, the share economy, the role of telecare or virtual care and using robotics.
Both Kerryn and Frances conclude with earmarking technology being a significant enabler of the care worker sector and addressing some of the challenges.
-
Smart technology in wound care
Throughout her journey around wound care, Santosh Kaur was frustrated to see the simple gaps in wound care resulting in negative patient outcomes. Santosh is the founder of SmartHeal which launched in 2020.
SmartHeal replaces the nurses taking cumbersome manual measurements and manual sharing of important wound data with a no touch technique. It aims for healthcare professionals to have live remote access to wound data, make wound assessments and assist with speech to text notes thus saving time, cost and people. SmartHeal also aims to assist healthcare professionals in providing optimum wound care by analysing the wound tissue for infection, moisture and providing suggestions for suitable dressing.
-
Delivering anaesthetic services to countries where surgical services can’t be provided
Dr Wendy Falloon is an Anaesthetist of over 30 years experience and a Fellow of Australian and New Zealand College of Anaesthetists (ANZCA). She studied medicine at the University of Tasmania, and worked in Hobart, Sydney and the Uk while completing her specialist qualifications. Her primary professional focus has always been to deliver the best possible experience of anaesthesia to each and every patient, and for them to know that she sees and values them, and their stories.
Having been born in Africa, she realised even as a child that health and wealth were largely a product of where people happen to be born. This sowed the seed of her ongoing desire to be of help to others in less fortunate circumstances, ultimately leading to her volunteer work with the Mercy Ships charity. This is one of the most fulfilling aspects of her career, and she has volunteered in Africa with Mercy Ships 8 times since 2014.
-
CASE STUDY: Evolution in the medical device supply chain
For Cardinal Health, a global manufacturer and distributor of medical products, the process begins when products arrive in Australia and are cleared by customs before being stored at their Sydney warehouse. From here, they fulfil orders for various clients, including hospitals and wholesalers, supported by DHL’s logistics services.
