IMPROVING EMERGENCY CARE EXPERIENCES FOR YOUNG PEOPLE THROUGH HUMAN-CENTRED DESIGN
With
Melanie Tran,
Manager (Digital, Design & Data)
Nous Group
PEOPLE IN HEALTH CARE SEGMENT
Filmed in Sydney | October 2025
Recognised as one of the Top 100 Women of Influence by The Australian Financial Review, Melanie Tran is a visionary leader whose work lies at the intersection of design, technology, health, disability, and education. With a focus on human-centred design, digital strategy, and service design, she leads transformative initiatives as a Manager in Design, Digital and Data at Nous Group, a global consulting firm. Her work is driven by a deep passion for using creativity and technology to solve complex social challenges.
At the heart of Melanie’s work is her dedication to leveraging creativity and technology to address some of society’s most pressing challenges. She is currently pursuing a PhD at Torrens University Australia, where her research focuses on using human-centred design and technology to improve the patient experience for young people in emergency departments at children’s hospitals.
Melanie’s achievements have garnered national and international recognition. She is a recipient of prestigious awards and fellowships such as the Laureate Global Fellowship, the Laureate Global Here for Good Award, the Recalibrate Gender Equality Award, and the Distinguished Social Change Leader Award.
As an accomplished public speaker, Melanie has shared her insights on global platforms, including the Vogue Codes Summit, Cognizant Technology Solutions Conference, TEDxSydney Pitch Night, and the Women in Leadership Symposium. She has also spoken at the Laureate Global Leadership Summit, Reimagination Thought Leaders Summit at the Australian Computer Society, and the United States Sustainable Development Goals Action Zone Conference. Notably, she delivered the keynote address at Google’s first-ever Asia Pacific UX Design Summit, further solidifying her position as a leading voice in design and technology.
Melanie spoke with Australian Health Journal at MedTech25, following her keynote address at the annual Medical Technology Association of Australia conference.
Source: Supplied
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New AIDH digital strategy adds pillar to previous aims
Australasian Institute of Digital Health (AIDH), today has released the AIDH Strategic Plan for 2026–2028, recently approved by the Board. This plan acts as a roadmap, as well as a shared statement of purpose and intent, guiding where AIDH will focus its effort, investment and voice over the next three years.
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Jack Lancaster, Evolution Surgical
Continuing the Australian Health Journal, People In Health Care series is Jack Lancaster, the CEO of Evolution Surgical, an Australian owned company established in 2014, specialising in spinal fusion implants and custom instrumentation.
Jack talks about how the company works closely with surgeons to design custom solutions manufactured to surgical requirements, and ultimately, to the benefit of the Australia patient.
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Navigating the health system for mental health support
Senior professionals and middle managers are experiencing increased burnout and stress, leading to higher alcohol consumption, and there is a need for better support and resources for mental health and addiction treatment in Australia, according to Ruth Limkin, Founder of The Banyans and Chief Development Officer at parent Sana Health Group.
