Unlike Emergency Departments that operate within public hospitals and some private hospitals, a Walk-in Specialist Emergency Clinic is located in the community and designed to provide comprehensive, coordinated acute care – from initial consultation and diagnostic services, to treatment and specialist referral if required – without the patient having to visit a hospital.
The first WiSE Clinic opened in Macquarie Park (North Ryde), New South Wales in early 2017, delivering immediate medical care when accidents or emergencies require more than a GP visit and are considered non-life threatening or unlikely to require admission to hospital.
Australian health journal spoke to the visionary, founder and CEO behind this WiSE Specialist Emergency clinic, Dr Pankaj Arora.
Dr Arora talks about the origins of his journey in emergency departments working in four continents as an Emergency Room physician for the past 28 years. His passion is to develop health care systems to help acute care in the community.
Stating 70% of people presenting at Emergency Departments in Australian Hospitals, not getting admitted, 7 years ago Dr Arora modelled these patients presenting to ER but breaking away from the hospital setting. This break away setting would deliver treatment by a team of doctors, allied health specialists, radiology, fracture clinic, chest pain clinic, TIA clinic, early pregnancy clinic and pathology services all co-located in the single facility.
Since putting the model in place and opening in 2017, the Macquarie Park WiSE Emergency Specialist Clinic has treated over 70,000 patients. Dr Arora sees it as a very efficient and cost effective model, where the patient is seen by a specialist in a multidisciplinary team within half an hour and receives results within an hour. He emphasises the clinic has not replaced General Practice nor the Emergency Department in hospital.
From the success of the Macquarie Park, NSW clinic, last year Dr Arora set his plans in motion to open a 2nd WiSE emergency specialist care clinic, this time in Queensland. This happened only after 3 years of planning and modelling prior to the opening of the new centre in September 2022. However since opening in Robina, Gold Coast, the new WiSE clinic has been treating on average 20 patients per day – a faster rate than the first 6 months of the Macquarie Park, NSW clinic.
In closing Dr Arora talks about the differences between the WiSE model and urgent care clinics. Scaled down versions of emergency care departments in urgent care centres fail to address the treatment required for patients between General Practice and at hospital emergency departments.
His plans now include opening 10 clinics in the next 5 years, with an expectation that 20-50 clinics would be needed across Australia in the medium to long term.
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Paramedics seek team-based primary health care pilots
The Chief Executive Officer of The Australasian College of Paramedicine, John Bruning spoke with Australian Health Journal about the following:
New models of care proposed for paramedics
Paramedicine pilot program in the pre-budget submission
Scope of how paramedics can support General Practice, and guidelines on safety and quality
Current limitations experienced by paramedics needing to be addressed by Government
Other health priorities hopefully addressed in Federal Budget.In the lead up to the Australian Federal Budget in May 2023, Australian Health Journal reached out to peak health industry bodies to hear about their priorities, either noted in pre-budget submissions lodged with Federal Government in January 2023 or in recent forums such as the Strengthening Medicare Taskforce.
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State of Private Hospitals sector in Australia
During Mr Roff’s working career at APHA he has represented the private hospitals sector to nine different Federal Health Ministers and eight Prime Ministers. He believes the government should take steps to regulate the health insurance industry to protect consumers and ensure that Australians have access to affordable and comprehensive healthcare services.
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Supporting the mental health of the Australian health care workforce
Tara Hurster, is the CEO of The TARA Clinic and a psychologist who started working within the area of addiction in 2010. The TARA clinic, short for Therapeutic Addiction Recovery Assistance, recently started offering online programs to overcome and recover from addiction.
Tara spoke with Australian Health Journal about the early warning signs of anxiety and stress in health staff and executives, including irritability, changes in sleep patterns and diet leading to more serious mental health decline. These behaviours and symptoms increase the risk of substance abuse that could take the form of excessive smoking, drinking alcohol and drug use, porn, sex and gambling.
